Shipping and return policies for Castle Cruz
- Shipping Info
All items are shipped within 2 business days via USPS or UPS.
- Return Policy
Unwashed, unworn or defective merchandise may be returned or exchanged for a different size, style or a refund within 30 days from the date of shipment. If an item is returned for a refund, only the cost of the merchandise will be refunded.
Shipping costs to send any non-damaged items back to us is the responsibility of the customer. We will be responsible for return shipping costs on defective merchandise only.
Customers that order two of the same item in consecutive sizes and then send one back for refund may be charged a restocking fee of $5.00.
We will not accept returns or exchanges for any item that has been washed, dried, damaged or stained in any way. This includes items that have been damaged or shrunk in a dryer. We are not responsible for bleeding or fading of colors due to washing. We recommend washing all shirts in cold water and hang drying to prevent discoloration and shrinkage.
Returns and exchanges can be mailed via US Postal Service to the following address:
3114 S MacGregor Way
Houston, TX 77021